Our Customer Charter

Our Customer Service Charter: Your Partner in Motorsport Insurance

At Lynx Insurance Brokers, our commitment to you, the motorsport community, is at the heart of everything we do. This charter outlines our promises to deliver exceptional service and protection.

1. Specialist Expertise & Clear Communication

  • Motorsport Language & Expertise: We speak your language – the language of the track, the paddock, and specialist insurance. Our team has deep expertise in motorsport.
  • Clear Explanations, No Jargon: We’ll communicate clearly, honestly, and without jargon, always taking the time to explain your options thoroughly so you understand.
  • Understanding Your Unique Needs: We actively listen to truly grasp your specific racing discipline, vehicle, and team requirements, ensuring we provide insights that give you an advantage.
  • Empowering Your Decisions: We’ll provide you with the specialist information and support to make informed decisions about your critical motorsport insurance, giving you a deeper understanding of your cover.

2. Transparency & Trust

  • No Obligation to You: Our goal is to inform you, not to obligate you. We’re here to help you find the right protection, not to push products.
  • Transparent on Fees & Commissions: We believe in complete honesty. We will always be transparent about our fees and any commissions we receive, ensuring you have a full and clear understanding of how we’re remunerated.
  • Fair Value for Your Investment: We’ll ensure the specialist insurance products we recommend offer genuine value for your motorsport assets, helping you understand the benefits and nuances of your coverage.

3. Proactive & Personalised Protection

  • On-Site Understanding for Commercial Clients: For our commercial clients, we believe in seeing your operation firsthand. We commit to meeting you at your premises to conduct a thorough survey and intend to carry out a physical visit at least once every two years at renewal. This ensures we truly understand your risks.
  • Suitable Motorsport Coverage: We will only recommend insurance solutions precisely tailored for your specific motorsport risks and ambitions.
  • Minimising Your Risks: We’ll take all reasonable steps to help you avoid foreseeable financial harm related to your motorsport activities, sharing our knowledge to enhance your protection. Our primary role is to protect you and your motorsport passion.

4. Dedicated Support & Accountability

  • Timely & Efficient Service: We commit to prompt responses and efficient handling of your enquiries, policy adjustments, and crucial claims – because we know every second counts.
  • Accessible Support: We’ll make it easy for you to reach us and get expert support, whether you’re at the circuit or back in the workshop, always ready to clarify and guide.
  • Fair Complaint Handling: We will handle any complaints promptly, fairly, and transparently, seeking to resolve issues to your satisfaction.
  • Continuous Improvement: We will regularly review and enhance our services based on your feedback and the evolving dynamics of motorsport.
  • Protecting Vulnerable Participants: We are committed to identifying and providing additional support to motorsport customers who may be in vulnerable circumstances.
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