Complaints Procedure

At Lynx Insurance Brokers Ltd, we are committed to providing you with the highest standards of service. However, we recognise that occasionally things can go wrong. If you have a complaint about our service, we want to hear from you so that we can resolve the issue fairly and efficiently.

How to Make a Complaint
You can make a complaint by: 
Phone: Call us on 01636 330023 during our business hours.
Email: Email us with the details of your complaint at contact@lynxinsure.co.uk

Please provide as much information as possible about your complaint, including your name, policy number (if applicable), and the details of the issue.

Our Complaints Handling Process:
We will acknowledge your complaint promptly, usually within five business days of receipt.
We will thoroughly investigate your complaint and aim to provide you with a written response within [Number] business days.
If we are unable to resolve your complaint within this timeframe, we will explain the reasons for the delay and keep you informed of our progress.
We will aim to provide you with a fair and objective assessment of your complaint and, where appropriate, offer a resolution.

If You Are Not Satisfied:
If you are not satisfied with our final response, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent body that helps to settle disputes between financial services firms and their customers. You can contact the FOS at:   

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Website: financial-ombudsman.org.uk

Referral to the FOS must usually be made within six months of our final response.

We are committed to learning from your feedback to continuously improve our services.